5 Value added services to create a seamless post-purchase experience

 Ecommerce sellers, you’re losing customers! 

Let us explain.

Imagine: You’ve taken up running. 

After hours of research, you’ve finally ordered a great pair of shoes online. Five days later, a delivery partner informs you he’s at your doorstep with the shoes. 

But no one’s home. You didn’t expect an early delivery and had to check if the neighbor could collect it. 

When you try the shoes, you need a size bigger. You opt for an exchange, and a delivery partner comes to pick up the shoes when no one’s home, again. 

Source


Now it doesn’t matter whether the shoes are great; you’re stuck with logistics. 

This is one classic example of an inefficient post-purchase experience. 

A post-purchase experience is a service a company provides after a consumer has purchased a product. 

A customer’s journey doesn’t end at buying. It’s beyond that.

From buyers’ remorse to anxiety, customers feel a range of emotions after shopping.

Read More: 5 Value added services to create a seamless post-purchase experience

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